Last Updated: December 1, 2025
Governing Law: State of Georgia
Venue: Fulton County, Georgia
This Vendor Compliance & Enforcement Policy outlines the standards vendors must meet to sell on Shwcse and the actions Shwcse may take when those standards are not met.
By operating as a vendor on Shwcse, you agree to comply with this policy and all other Shwcse policies.
1. Compliance Standards
Vendors must, at all times:
Sell fashion and beauty products only
List authentic, lawful, and accurately described products
Follow the Prohibited Products Policy
Fulfill orders accurately and on time
Package items safely for courier delivery
Maintain acceptable customer satisfaction levels
Comply with Stripe Connect Standard requirements
Follow all Shwcse policies, including:
Terms of Use
Vendor Agreement
Seller Payout Policy
Chargeback Policy
IP / DMCA Policy
Community Guidelines
2. Performance Monitoring
Shwcse may monitor vendor performance using indicators such as:
Order accuracy and fulfillment time
Cancellation and refund rates
Chargeback frequency
Customer complaints and reviews
Policy violation history
Courier pickup success rates
Failure to maintain acceptable standards may trigger enforcement actions.
3. Types of Violations
Minor Violations
Examples include:
Late order preparation
Incomplete product descriptions
Poor communication
Occasional courier pickup issues
Major Violations
Examples include:
Counterfeit or replica items
Repeated customer complaints
Excessive refunds or chargebacks
Misrepresentation of products
Abuse toward customers, couriers, or staff
IP infringement
Fraud or deceptive practices
4. Enforcement Actions (Option B Model)
Shwcse uses a progressive enforcement model for minor violations and immediate enforcement for serious violations.
4.1 Progressive Enforcement (Minor Violations)
Actions may include:
Written warning
Listing removal or temporary restrictions
Payout delays or holds
Temporary account suspension
4.2 Immediate Enforcement (Major Violations)
For serious violations, Shwcse may immediately:
Remove listings
Suspend or terminate the vendor account
Freeze payouts pending investigation
Report activity to payment processors or authorities when required
Shwcse is not required to provide advance notice for immediate enforcement actions.
5. Payout Holds & Financial Controls
Shwcse may place temporary holds or restrictions on vendor payouts for:
Active disputes or chargebacks
Suspected fraud
Policy investigations
Excessive customer complaints
Stripe compliance reviews
Payouts are released only after issues are resolved in accordance with the Seller Payout Policy.
6. Corrective Action Plans
In certain cases, Shwcse may allow vendors to remain on the platform subject to a corrective action plan, which may require:
Listing updates or removals
Process improvements
Training or compliance confirmations
Performance milestones
Failure to complete corrective actions may result in suspension or termination.
7. Account Suspension & Termination
Shwcse may suspend or terminate vendor accounts for:
Repeated violations
Failure to correct issues
Serious or intentional misconduct
High chargeback or fraud risk
Non-compliance with platform rules
Upon termination:
Active listings are removed
Open orders must be resolved
Stripe may hold funds for up to 90 days
Outstanding obligations survive termination
8. Appeals Process
Vendors may submit a written appeal within 7 business days of enforcement action by contacting Shwcse Support.
Appeals must include:
Vendor account details
Explanation of the issue
Any supporting documentation
Shwcse’s decision on appeals is final.
9. No Waiver
Failure by Shwcse to enforce any provision of this policy does not waive its right to enforce the policy at a later time.
10. Policy Updates
Shwcse may update this policy at any time. Continued use of the platform constitutes acceptance of any changes.
11. Contact Information
Shwcse Support
Email: support@shwcse.com
Phone: 470-782-8909
Location: Fulton County, Georgia
Website: https://shwcse.com