Last Updated: December 1, 2025
Jurisdiction: Fulton County, Georgia
Shwcse is a local-first marketplace. All orders are fulfilled by courier delivery or local pickup, depending on Vendor availability. Shwcse does not use traditional shipping carriers such as USPS, UPS, or FedEx.
By placing an order on Shwcse, you agree to the delivery rules outlined below.
1. Delivery Methods
Shwcse supports two fulfillment methods:
1.1 Courier Delivery (Primary Method)
Orders are delivered by vetted third-party courier partners such as:
Uber
DoorDash
Local delivery services approved by Shwcse
Couriers pick up orders directly from Vendors and deliver them to customers.
1.2 Local Pickup (If Offered by Vendor)
Some Vendors may allow customers to pick up orders in person.
Pickup details will be provided at checkout if available.
2. Delivery Areas
Shwcse operates within local delivery zones defined by each Vendor’s location.
Availability may vary based on:
Vendor distance
Courier coverage
Real-time driver availability
Traffic or weather conditions
If a customer is outside the Vendor’s courier radius, the order may be blocked at checkout.
3. Delivery Timing
Delivery speed depends on:
Vendor preparation time
Courier availability
Location and traffic conditions
Typical delivery windows:
Same-day delivery for most orders
Delivery within 1–3 hours after the Vendor marks the order as “Ready for Pickup”
Some deliveries may take longer during peak hours or severe weather
Estimated delivery times are shown at checkout but are not guaranteed.
4. Delivery Fees
Delivery fees are calculated based on:
Distance
Courier rates
Real-time demand
Vendor service options
Fees are displayed at checkout and are non-refundable, including for:
Customer unavailability
Incorrect address
Delays caused by traffic or courier conditions
Failed delivery attempts
Order cancellations after courier dispatch
5. Customer Responsibilities
To ensure a smooth delivery, customers must:
Provide a complete and accurate delivery address
Include gate/access codes when necessary
Be available during the delivery window
Answer courier calls/messages if needed
Ensure someone is present to receive the order (if required)
If a courier cannot complete delivery due to customer issues, the customer is responsible for:
Additional delivery fees, or
Picking up the order directly from the Vendor (if available)
Refunds will not be issued for failed deliveries caused by customer unavailability.
6. Vendor Responsibilities
Vendors must:
Prepare orders accurately and on time
Package items securely for courier transport
Mark orders as “Ready for Pickup” when prepared
Be available for courier pickup during listed hours
Ensure the correct package is handed to the courier
Shwcse is not liable for Vendor preparation delays.
7. Courier Partner Responsibilities
Courier partners are responsible for:
Picking up orders promptly
Transporting items with reasonable care
Following the delivery instructions provided
Couriers are independent third-party partners, not Shwcse employees.
Shwcse does not control courier behavior but will investigate issues that arise.
8. Risk of Loss & Damage
Once a courier picks up the order:
Risk of loss transfers to Shwcse and the Vendor, not the courier alone
Courier-related damage or loss claims are handled through Shwcse’s support team
Customers must report damage within 48 hours of delivery with clear evidence
Shwcse may issue refunds, replacements, or credits depending on the investigation outcome.
9. Failed Deliveries
A delivery is considered failed if:
Customer is unreachable
Address is incorrect or inaccessible
Customer refuses delivery without an authorized reason
Courier cannot safely deliver the item
In these cases:
Delivery fees are not refunded
A second delivery attempt may incur an additional fee
Vendors are not required to accept returns unless covered under the Return & Refund Policy
10. Delivery Confirmation
A delivery is considered complete when:
The courier marks it as delivered in the app
A photo is uploaded (if the courier service supports it)
GPS or completion data confirms location
If the customer disputes a completed delivery, Shwcse will open a delivery investigation.
Customers must submit:
Photos or video of the delivery area
Confirmation they checked all entrances, leasing offices, parcel lockers, etc.
Shwcse aims to resolve delivery disputes within 7–10 business days.
11. Age-Restricted or Regulated Items (If Applicable)
If Shwcse allows age-restricted or regulated products in the future:
Couriers may be required to verify a valid government ID
Failure to provide ID will result in a failed delivery
Delivery fees will not be refunded in that scenario
12. Contact Us for Delivery Issues
For help with courier issues, failed deliveries, or missing orders:
Shwcse Support
Email: support@shwcse.com
Phone: 470-782-8909
Location: Fulton County, Georgia
Website: https://shwcse.com