Last Updated: December 1, 2025
This Returns & Refunds Policy is subject to and incorporated into the Customer Terms of Use. If there is any conflict, the Customer Terms of Use control.
1. Overview
Shwcse is a marketplace connecting customers with independent sellers. Because fulfillment is handled by third-party sellers, all sales are final unless otherwise stated.
Refunds and replacements are limited and granted only when specific criteria are met.
2. Eligible Refund or Replacement Scenarios
A refund or replacement may be approved only if:
You received the incorrect item
Your item arrived damaged or defective
Your order was never delivered
Issues must be reported within 48 hours of delivery and include clear photo or video evidence. Requests submitted after 48 hours may be denied.
3. Non-Refundable Situations
Refunds will not be issued for:
Buyer’s remorse or change of mind
Incorrect size, shade, color, or style selected by the customer
Items that have been used, worn, or altered
Normal wear and tear
Orders marked delivered but missing due to theft after delivery
Choose carefully. We don’t refund vibes.
4. Final Sale Items
Items labeled Final Sale or Non-Returnable are not eligible for refunds or exchanges, except where required by law.
5. Refund Processing
Approved refunds are processed through Shwcse’s payment processor (Stripe) and returned to the original payment method.
Please note:
Refunds are issued promptly once approved
Banks and card issuers may take 5–10 business days to post funds
Shwcse does not control bank processing timelines
6. Fees & Partial Refunds
Delivery fees, service fees, and promotional credits may be non-refundable
Partial refunds may be issued when appropriate
Refund amounts will not exceed the original purchase price
7. Chargebacks & Abuse
Refunds and chargebacks are not the same.
Customers must contact Shwcse Support before initiating a chargeback. Filing a chargeback instead of requesting a refund:
Delays resolution
Increases platform risk
May result in account suspension or termination
Repeated refund or chargeback abuse will lead to account action.
8. How to Request a Refund
To submit a request, contact Shwcse Support with:
Your order number
A brief description of the issue
Photo or video evidence (when applicable)
Submitting a request does not guarantee approval.
9. Policy Updates
Shwcse may update this policy at any time. Continued use of the platform constitutes acceptance of the most current version.