Last Updated: December 1, 2025
This Delivery Policy is subject to and incorporated into the Customer Terms of Use. If there is any conflict, the Customer Terms of Use control.
1. Delivery Overview
Shwcse coordinates delivery through independent third-party delivery partners. These delivery partners are not employees, agents, or representatives of Shwcse.
Delivery services are provided on an availability basis and may vary by location, time, and order volume.
2. Delivery Timeframes
Delivery times shown at checkout are estimates only
Delays may occur due to traffic, weather, order volume, seller preparation time, or other operational factors
Shwcse does not guarantee delivery times.
3. Customer Delivery Responsibilities
Customers are responsible for:
Providing a complete and accurate delivery address
Ensuring access to the delivery location
Selecting a safe and secure drop-off location
Being available to receive the order when required
Shwcse is not responsible for delays or failed deliveries caused by incorrect information or customer unavailability.
4. Failed or Missed Deliveries
A delivery may be considered failed if:
The delivery address is incorrect or incomplete
The customer is unavailable at the time of delivery
Access to the delivery location is restricted
Failed deliveries may result in:
Order cancellation without refund
Redelivery fees
Partial refunds at Shwcse’s discretion
5. Delivery Confirmation
An order is considered delivered once the delivery partner marks the order as delivered and delivery confirmation is recorded in the system. Confirmation may include timestamps, GPS data, or photo evidence when available.
Once an order is marked delivered, responsibility for the order transfers to the customer.
6. Lost, Missing, or Stolen Orders
Issues involving missing or stolen orders after delivery confirmation are governed by the Lost / Stolen Delivery Policy.
Customers must report delivery issues within the required timeframe outlined in that policy. Reporting an issue does notguarantee a refund or replacement.
7. Weather & Force Majeure
Shwcse is not responsible for delivery delays or failures caused by events beyond reasonable control, including but not limited to:
Severe weather
Natural disasters
Road closures
System outages
8. Policy Updates
Shwcse may update this Delivery Policy at any time. Continued use of the platform constitutes acceptance of the most current version.