Last Updated: December 1, 2025
1. Order Confirmation
Once an order is placed on Shwcse, it is immediately sent to the seller for processing. Orders begin processing right away and may not be eligible for cancellation.
Submitting an order means you’re committing. Not window shopping.
2. Customer-Initiated Cancellations
Customers may request a cancellation only if:
The seller has not yet accepted or started preparing the order, and
The order has not been assigned to a delivery partner
Cancellation requests must be submitted immediately after placing the order. Approval is not guaranteed.
3. Non-Cancellable Orders
Orders cannot be cancelled if:
The seller has accepted or begun preparing the order
The order is in transit or assigned for delivery
The order is marked as completed or delivered
At that point, refunds fall under the Returns & Refunds Policy, not cancellations.
4. Platform & Seller Discretion
Shwcse and its sellers reserve the right to:
Decline cancellation requests
Cancel orders due to inventory issues, suspected fraud, or operational constraints
If Shwcse cancels an order before delivery, any eligible refund will be processed in accordance with the Returns & Refunds Policy.
5. Fees & Refunds
Service fees, delivery fees, and processing fees may be non-refundable
Approved refunds are issued to the original payment method
Refund timing depends on the customer’s bank or card issuer
No instant refunds. Banks move when they feel like it.
6. Abuse & Misuse
Repeated cancellation attempts, abuse of the cancellation process, or attempts to bypass platform rules may result in:
Cancellation restrictions
Account suspension or termination
7. Policy Updates
This policy may be updated at any time. Continued use of Shwcse constitutes acceptance of the most current version.