Last Updated: December 1, 2025
This Chargeback Policy is subject to and incorporated into the Customer Terms of Use. In the event of any conflict, the Customer Terms of Use control.
1. What Is a Chargeback
A chargeback occurs when a customer disputes a charge directly with their bank or card issuer instead of contacting Shwcse for support or a refund.
Chargebacks are intended for unauthorized or fraudulent transactions—not routine order issues.
2. Refunds vs. Chargebacks
Refunds and chargebacks are not the same.
Refunds are handled directly by Shwcse in accordance with our Returns & Refunds Policy
Chargebacks are handled by banks and card networks and may significantly delay resolution
Customers are required to contact Shwcse Support first to resolve any order issues before initiating a chargeback.
3. When Customers Should Contact Shwcse
Customers should contact Shwcse Support for issues related to:
Refund eligibility
Order delivery concerns
Damaged or incorrect items
Cancellations or order status questions
Most issues can be resolved faster and more effectively through Shwcse than through a bank dispute.
4. Impact of Chargebacks
Initiating a chargeback may result in:
Delayed resolution
Temporary account restrictions during investigation
Loss of eligibility for refunds or credits
Chargebacks increase operational costs and may limit Shwcse’s ability to provide certain services.
5. Chargeback Abuse
The following may be considered chargeback abuse:
Filing a chargeback without first contacting Shwcse Support
Filing multiple chargebacks for similar issues
Filing chargebacks for transactions already refunded
Filing chargebacks for orders marked as delivered
Chargeback abuse may result in:
Account suspension or termination
Restrictions on future purchases
Loss of platform privileges
6. Cooperation During Investigations
If a chargeback is filed, customers may be required to provide additional information or documentation. Failure to cooperate may affect the outcome of the dispute.
Shwcse may submit relevant order, delivery, and communication records to financial institutions as part of the dispute process.
7. Policy Updates
Shwcse may update this Chargeback Policy at any time. Continued use of the platform constitutes acceptance of the most current version.